Sunshine Music:
Can you calm frustrated caregivers to keep them coming back for more?
Customer relationships are such an important part of many jobs. How you interact with people can have a major impact on if a customer will return or not, especially when that customer is upset. Dive into this problem within the context of a parent-and-me music class to see how teachers can best interact with parents.
Featured Project
Audience
franchise owners, newly hired music teachers
Responsibilities
instructional design (action mapping, storyboarding, mockups, prototype, full build), visual design, graphic design, eLearning development
Tools Used
Articulate Storyline 360, Vyond, Adobe Illustrator, Google Docs, MindMeister, Freepik, Freesound, Audacity, Figma
Phone Etiquette
Job Aids
Phone Scripts
